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Shipping & Returns

Shipping Policy
1. Order Processing & Dispatch
  • All orders placed through the RichlyInfused App will be processed and dispatched within 24 hours.
  • Orders received before 5 PM will be processed the same day. Orders placed after this time may be dispatched the next day.
2. Delivery Time & Areas
  • We currently deliver to select locations in Delhi & NCR.
  • Delivery time depends on the location but typically ranges between 24 to 48 hours.
  • Bulk orders may take additional time, depending on product availability.
3. Delivery Charges
  • Delivery charges are calculated based on order volume and delivery location. The exact charges will be shown at checkout in the RichlyInfused App.
  • Free delivery may be available for high-order values (as per ongoing offers).
4. Payment Terms
  • We only accept Cash on Delivery (COD).
  • Customers must have the exact amount ready at the time of delivery.
5. Order Tracking
  • Once the order is dispatched, customers can track the delivery status through the RichlyInfused App.
Return & Exchange Policy
1. No Return Policy
  • We do not accept any returns once the order is delivered.
  • Please check your order before making payment to ensure all items are correct and in good condition.
2. Order Issues & Complaints
  • If you receive a damaged or incorrect product, report it immediately upon delivery by contacting our support team.
  • Complaints must be raised within 1 hour of delivery through our customer support helpline or WhatsApp.
3. Refund Policy
  • Since we operate on a Cash on Delivery model, no refunds are applicable.
  • If a wrong or damaged product is delivered and verified by our team, we may adjust the amount in your next purchase as a resolution.
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